1. Where do you guys provide service?

We currently conduct business all over Bangalore. Post placing the order, our customer service team will be in touch with you to confirm the delivery address.

2. What are the delivery charges?

At Guarented, we believe in a hassle-free and transparent shopping experience. That's why we offer free delivery within Bangalore city limits, no hidden charges!
For locations outside Bangalore city limits, a delivery fee applies based on your specific area. To know the exact delivery charges for your location, please share your pincode with our customer support team on WhatsApp at 073-49061848. We're happy to assist you!

3. What are the lifting charges?

For larger products or when a lift is unavailable or inaccessible, a lifting fee of ₹50 per floor, per product applies.
For example, if the delivery is on the 4th floor and the lift is present but not accessible, and there are three products, the lifting charges would be calculated as follows: 4 floors x Rs 50 x 3 products = Rs 600.
Please note that this is a one-time cost and will be charged at the time of order fulfillment. We aim to make your furniture and appliance rental experience seamless and affordable, with no hidden charges. Your satisfaction is our top priority!

4. What are the terms of partial delivery?

For orders that require multiple delivery slots, customers are required to make payments on a pro-rata basis for the products received in each delivery. For example, if an order consists of 10 items and only 6 are delivered in the first slot, the customer must pay for those 6 items at the time of delivery. The remaining balance will be due when the rest of the items are delivered. This approach ensures a smooth and flexible process for both customers and guarented.

5. Will I be able to choose the time of delivery?

We’re quite an accommodating bunch. Soon after you place an order with us, our support staff should contact you to enquire about delivery timings. Should you have a preference, you can communicate the same to them to see if it can be arranged.

6. When can I expect delivery of the products I ordered?

Very soon. Within 72 hours to be precise unless you choose a different delivery slot that is outside the 72-hr window. However, should there be unexpected delays and holdups, you will be informed about them as soon as they come up. But rest assured, that rarely happens.

7. I need to change the delivery timings. Is it possible to reschedule?

We would appreciate it if any plans to reschedule are communicated with us at the earliest. You can get in touch with our support team by sending Whatsapp message at 073-49061848.

8. Should I grab some tools and install the products myself?

Kindly refrain from attempting to self-assemble our products. We provide installation free of cost. In fact, our delivery executives are trained in the art of product installation so that everything is all the more convenient for our customers. Should the product sustain any damage from incorrect installation, the customer will be liable to pay for it.

9. What if I dislike the product at the time of delivery?

We’re sorry to hear this. Please let us know what went wrong so that we can try to fix it for you. However, we have a 24-hour no-questions-asked return policy which allows you to return the product to us within 24 hours of delivery without citing a reason. The caution deposit or other payments you made against that order will be duly refunded to you as per our policies. You can either opt to return the order to us or let us know if there’s a way that we can provide an alternative.

10. I changed my mind after I placed an order. How do I cancel?

Sorry to hear that. Could you let us know what happened? Should you wish to cancel an existing order, simply Whatsapp us at 073-49061848 or email us at support@guarented.com. You can make a request to have the order canceled and we’ll try to accommodate that

11. What are the brands that are available with you?

We stock different high end brands across different categories. Do go through our catalog to see what we stock. However, we may not be able to promise that we’ll provide you with a certain brand alone as they may be subject to availability. If you wish to order a specific brand, you can ask the support team to find out if they can arrange that for you.

12. Can I place an order for a specific brand?

Again, such things cannot be guaranteed always. However, if you prefer a specific brand, you can make a request for the same. That said, all products we give out are tested rigorously to ensure quality, so the brand as such will barely make a difference in the performance of the product. Plus, the repair and maintenance service is on us. You have almost nothing to worry about!

13. Will I get to rent brand new appliances and furniture products?

You may. However, keep in mind that most of our products are sanitized and extensively refurbished goods that can rival the quality of brand new ones. While we can give you some guarantee on quality, we can’t always ensure that a new product will be given to you. We do stock new, unboxed and unused items as well. Get in touch with customer support for additional details on the quality and age of the product you ordered.

14.What documents should I present at the time of placing an order?

Note: Guarented reserves the right to accept or decline the confirmation of an order based on the documents provided. Orders will be confirmed only after successful KYC verification.